June 19, 2017
G2 Crowd, the world’s leading business software review platform, today released the Summer 2017 Payroll Software Grid report to help businesses make the best payroll technology buying decision. ADP Workforce Now, UltiPro, QuickBooks Desktop Pro, SurePayroll, PeopleSoft, Dayforce, Kronos Workforce Central, and Kronos Workforce Ready were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
Patriot Payroll, Justworks, APS Payroll Solution, Wagepoint, eStratEx, Fuse Workforce Management, and Rise were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Patriot Payroll earned the highest overall satisfaction score, while ADP Workforce Now earned the highest overall market presence score.
The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
Administration features are easier — Compared to “Employee Self Service” feature questions, the satisfaction scores from the “Administration” feature section are on average nearly 5 percentage points higher. The “direct deposit” feature has the highest category average for any feature rating at 93%. “Pre-tax deductions,” “check/W-2 printing,” and “check/W-2 delivery” all have over feature rating averages higher than 90% as well. One could infer that administrators have a simpler time with payroll products than the employee end user. “Ease of admin” received an average satisfaction rating of 84% throughout the category.
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